CREDS Credit Unions New sourcebook

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CREDS 1

Introduction

CREDS 1.1

Application and purpose

  • 08/01/2012

Application

CREDS 1.1.1

handbook-guidance
  1. (1) The Credit Unions New Sourcebook, CREDS for short, is the specialist sourcebook for credit unions.
  2. (2) [deleted]

CREDS 1.1.2

handbook-guidance
  1. (1) CREDS covers only the requirements associated with a Part IV permission to accept deposits. The Conduct of Business sourcebook (COBS) sets out additional requirements for credit unions that are CTF providers in relation to cash deposit CTFs.
  2. (2) Other permissions are covered elsewhere in the Handbook. So, for example, a credit union seeking a permission to undertake a regulated mortgage activity would need to comply with the requirements in the Mortgages and Home Finance: Conduct of Business sourcebook (MCOB), and a credit union seeking a permission to undertake insurance mediation activity in relation to non-investment insurance contracts would need to comply with the requirements in the Insurance: Conduct of Business sourcebook (ICOBS).
  3. (3) The provisions of the Prudential sourcebook for Mortgage and Home Finance Firms, and Insurance Intermediaries (MIPRU) and the Interim Prudential sourcebook for Investment Businesses (IPRU(INV)) may also be relevant to a credit union whose Part IV permission includes insurance mediation activity or mortgage mediation activity or which is a CTF provider with permission to carry on designated investment business.

CREDS 1.1.3

handbook-guidance
Every credit union is either a version 1 credit union or a version 2 credit union. The rules relating to, for example, borrowing, the payment of dividends on shares, capital and lending to members are different depending on whether a credit union is a version 1 credit union or a version 2 credit union.

Purpose

CREDS 1.1.4

handbook-guidance
CREDS sets out rules and guidance that are specific to credit unions. CREDS 10 refers to other more generally applicable provisions of the Handbook that are likely to be relevant to credit unions with Part IV permission to accept deposits. For details of these provisions, we would expect credit unions to access the full text in the Handbook.

CREDS 1.1.5

handbook-guidance
The status of the provisions in CREDS is indicated by icons containing the letters R, G or E. Please refer to chapter six of the Reader's Guide for further explanation about the significance of these icons. The Reader's Guide can be found at http://www.fsa.gov.uk/pages/Handbook/readers_guide.pdf

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CREDS 2

Senior management arrangements, systems and controls

CREDS 2.1

Application and purpose

  • 08/01/2012

Application

CREDS 2.1.1

handbook-rule
This chapter applies to all credit unions.

Purpose

CREDS 2.1.2

handbook-guidance
The purpose of this chapter is to provide rules and guidance relating to senior management arrangements, systems and controls that are specific to credit unions with a permission to accept deposits.

CREDS 2.1.3

handbook-guidance
This chapter is also intended to remind credit unions that the Senior Management Arrangements, Systems and Controls sourcebook (SYSC) also contains a number of high level rules relating to senior management arrangements, systems and controls designed to have general application to all firms, including credit unions. SYSC 1 and SYSC 4 to SYSC 10 apply to all credit unions in respect of the carrying on of their regulated activities and unregulated activities in a prudential context. SYSC 18 applies to all credit unions without restriction. This chapter does not seek to repeat the requirements of SYSC that are relevant to firms more generally.

CREDS 2.1.4

handbook-guidance

The purposes of SYSC, which applies to all credit unions, are:

  1. (1) to encourage directors and senior managers to take appropriate practical responsibility for the arrangements that all firms must put in place on matters likely to be of interest to the FSA because they impinge on the FSA's function under the Act;
  2. (2) to reinforce Principle 3, under which all firms must take reasonable care to organise and control their affairs responsibly and effectively with adequate risk management systems;
  3. (3) to encourage all firms to vest responsibility for effective and responsible organisation in specific directors and senior managers.

CREDS 2.2

General provisions

  • 08/01/2012

Appropriate systems and controls

CREDS 2.2.1

handbook-guidance
SYSC 4.1.1 R requires every firm, including a credit union, to have robust governance arrangements, which include a clear organisational structure with well-defined, transparent and consistent lines of responsibility, effective processes to identify, manage, monitor and report the risks it is or might be exposed to, and internal control mechanisms, including sound administrative and accounting procedures and effective control and safeguard arrangements for information processing systems.

CREDS 2.2.2

handbook-guidance
For credit unions, the arrangements, processes and mechanisms referred to in SYSC 4.1.1 R should be comprehensive and proportionate to the nature, scale, and complexity of the credit union's activities. That is the effect of SYSC 4.1.2 R and SYSC 4.1.2A G.

CREDS 2.2.3

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A small version 1 credit union will not be expected to have the same systems and controls as a large version 2 credit union.

Business plan

CREDS 2.2.4

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A credit union must establish, maintain and implement an up-to-date business plan approved by the committee of management and supply a copy on request to the FSA.

[Note: a transitional provision applies to this rule: see CREDS TP 1.6.]

CREDS 2.2.5

handbook-guidance
Guidance on business planning is given in CREDS 2.2.51 G to CREDS 2.2.58 G.

Policies and procedures manual

CREDS 2.2.6

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A credit union must establish, maintain, and implement an up-to-date and fully documented policies and procedures manual, and supply a copy on request to the FSA.

[Note: a transitional provision applies to this rule: see CREDS TP 1.6.]

CREDS 2.2.7

handbook-guidance
Guidance on documentation of policies and procedures is given in CREDS 2.2.59 G to CREDS 2.2.61 G.

System of control

CREDS 2.2.8

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A credit union must establish, maintain and implement a fully documented system of control.

[Note: a transitional provision applies to this rule: see CREDS TP 1.6.]

CREDS 2.2.9

handbook-guidance
Guidance on the documentation of systems of control is given in CREDS 2.2.20 G to CREDS 2.2.23 G.

Internal audit function

CREDS 2.2.10

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  1. (1) A credit union must have an internal audit function (this may be either in-house or outsourced to a third party).
  2. (2) Contravention of (1) may be relied on as tending to establish contravention of SYSC 4.1.1 R (see CREDS 2.2.1 G).

CREDS 2.2.11

handbook-guidance
  1. (1) The term 'internal audit function' in CREDS 2.2.10 E refers to the generally understood concept of internal audit within a firm, in other words the function of assessing adherence to and the effectiveness of internal systems and controls, procedures and policies. The internal audit function is not a controlled function itself, but is part of the systems and controls function (CF28).
  2. (2) Guidance on internal audit is given in CREDS 2.2.40 G to CREDS 2.2.50 G.

Segregation of duties

CREDS 2.2.12

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A credit union should ensure appropriate segregation of duties in order to minimise the risk of financial crime or contravention of requirements and standards under the regulatory system.

CREDS 2.2.13

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Guidance on segregation of duties is given in CREDS 2.2.18 G and CREDS 2.2.19 G.

Committee of management

CREDS 2.2.14

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Under section 4(1) of, and Schedule 1 to, the Credit Unions Act 1979 or article 8(1) of, and Schedule 1 to, the Credit Unions (Northern Ireland) Order 1985, as appropriate, a credit union is required to have a committee of management. The committee of management should be competent to control the affairs of a credit union, and have an appropriate range of skills and experience relevant to the activities carried on by the credit union.

CREDS 2.2.15

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In accordance with Statement of Principle 7 of the Statements of Principle for Approved Persons, it is the responsibility of each individual member of the committee of management to understand, and ensure that the credit union complies with, the requirements of all the relevant Acts, secondary legislation and rules.

CREDS 2.2.16

handbook-guidance
  1. (1) As the credit union's governing body, the committee of management has responsibility for ensuring that the credit union complies with the requirements of SYSC 4.1.1 R (see CREDS 2.2.1 G and CREDS 2.2.2 G). So, the committee of management has overall responsibility for:
    1. (a) establishing objectives and formulating a business plan;
    2. (b) monitoring the financial position of the credit union;
    3. (c) determining and documenting policies and procedures;
    4. (d) directing and coordinating the work of all employees and volunteers, and ensuring that they are capable and properly trained;
    5. (e) maintaining adequate reserves;
    6. (f) making provision for bad and doubtful debts;
    7. (g) recommending a dividend on shares to members subject to the credit union's financial position;
    8. (h) ensuring that the credit union complies with all statutory and regulatory requirements; and
    9. (i) ensuring that the credit union complies with the requirements of its registered rules.
  2. (2) [deleted]

CREDS 2.2.17

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The committee of management should meet at least monthly.

Organisation

CREDS 2.2.18

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CREDS 2.2.12 G states that all credit unions should ensure appropriate segregation of duties. Duties should be segregated to prevent one individual from initiating, controlling, and processing a transaction (for example, both the approval and the payment of an invoice).

CREDS 2.2.19

handbook-guidance
Responsibilities of connected persons (for example, relatives and other close relationships) should be kept entirely separate. They should not hold key posts at the same time as each other. Where this is unavoidable, a credit union should have a written policy for ensuring complete segregation of duties and responsibilities.

Documentation of systems of control

CREDS 2.2.20

handbook-guidance
CREDS 2.2.8 R requires a credit union's system of control to be fully documented. The documentation helps the committee of management to assess if systems are maintained and controls are operating effectively. It also helps those reviewing the systems to verify that the controls in place are those that have been authorised, and that they are adequate for their purpose.

CREDS 2.2.21

handbook-guidance
  1. (1) The committee of management should decide what form this documentation should take, but the committee should have in mind the following points.
    1. (a) Documents should be comprehensive: they should cover all material aspects of the operations of the credit union.
    2. (b) Documents should be integrated: separate elements of the system should be cross-referred so that the system can be viewed as a whole.
    3. (c) Documents should identify risks and the controls established to manage those risks. The controls should be identified and their purpose defined so that their effectiveness can be evaluated.
    4. (d) There should be named persons or posts for each control function and alternatives in case of absence.
    5. (e) Documents should state how the operation of the control is evidenced. Evidence might include signatures, records and registers. Documents should also state for how long that evidence is to be retained, taking account of SYSC 9.1.
    6. (f) Documents should be unambiguous. Instructions should be clear and precise, avoiding expressions such as "normally" and "if possible".
    7. (g) Documents should be practical and easy to consult and use when operating and reviewing systems.
    8. (h) Documents should be up to date. There should be an accurate description of the function that the control is to address. When changes are made to the function, the appropriate systems of control need to be updated and documented at the same time.
  2. (2) The committee of management should, from time to time, seek confirmation that the systems of control are being complied with.

CREDS 2.2.22

handbook-guidance

Documentation should not be restricted to "lower level" controls applied in processing transactions, but should also cover "high level" controls including:

  1. (1) identifying those powers to be exercised only by the committee of management, and the powers delegated to others;
  2. (2) the purpose, composition and reporting lines of sub-committees, and senior managers to whom responsibilities are delegated;
  3. (3) the specific roles and responsibilities of individual officers;
  4. (4) the timing, form and purpose of meetings of the committee of management and sub-committees, and the way in which policies and decisions are recorded and their implementation monitored.

CREDS 2.2.23

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The documentation of IT controls should be integrated within the overall documentation of a credit union's system of control.

Accounting records and systems

CREDS 2.2.24

handbook-guidance
SYSC 9.1.1 R requires that a credit union takes reasonable care to make and retain adequate records of all matters governed by the Act, secondary legislation under the Act, or rules (including accounting records). These records should be capable of being reproduced in the English language and on paper.

CREDS 2.2.25

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A credit union should have appropriate systems in place to fulfil its obligations with respect to adequacy, access, periods of retention, and security of records.

CREDS 2.2.26

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The main reasons why a credit union should maintain adequate accounting and other records are:

  1. (1) to provide the committee of management with adequate financial and other information to enable it to conduct its business in a prudent manner on a day-to-day basis;
  2. (2) to safeguard the assets of the credit union and the interests of members and persons too young to be members;
  3. (3) to assist officers of the credit union to fulfil their regulatory and statutory duties in relation to the preparation of annual accounts;
  4. (4) to provide the committee of management with sufficient timely and accurate information to assist them to submit the information required or requested by the FSA.

CREDS 2.2.27

handbook-guidance

When forming their opinion of whether the accounting and other records are adequate, the committee of management should satisfy itself that they capture and record on a timely basis, and in an orderly fashion, every transaction. The accounting and other records should provide sufficient information in respect of each transaction to explain:

  1. (1) its nature and purpose;
  2. (2) the asset or liability, actual and contingent, which arises (or may arise) from it;
  3. (3) the income or expenditure, current and deferred, which arises from it.

CREDS 2.2.28

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The committee of management should satisfy itself that the records are maintained in an integrated and orderly manner to disclose, with reasonable accuracy and promptness, the state of the business at any time.

The compliance function

CREDS 2.2.29

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  1. (1) Depending on the nature, scale and complexity of its business, it may be appropriate for a credit union to have a separate compliance function.
  2. (2) The organisation and responsibilities of a compliance function should be documented.
  3. (3) A compliance function should be staffed by an appropriate number of competent staff who are sufficiently independent to perform their duties objectively. It should be adequately resourced and should have unrestricted access to the credit union's relevant records as well as ultimate recourse to its governing body.

CREDS 2.2.30

handbook-guidance

Guidance on compliance is located in SYSC 6.1.3 R.

[Note: As explained in SYSC 1 Annex 1.3.3G, SYSC 6.1.3 R is to be read as guidance rather than as a rule, and as if "should" appeared in that provision instead of "must".]

CREDS 2.2.31

handbook-guidance

Some important compliance issues include:

  1. (1) insurance against fraud and dishonesty;
  2. (2) arrangements for the prevention, detection and reporting of money laundering;
  3. (3) establishing and maintaining a satisfactory system of control;
  4. (4) keeping proper books of account;
  5. (5) computation and application of profits;
  6. (6) investment of surplus funds;
  7. (7) capital requirements;
  8. (8) liquidity requirements;
  9. (9) limits on shares and loans;
  10. (10) maintenance of membership records;
  11. (11) submission of financial reports to the regulator;
  12. (12) approved persons regime;
  13. (13) payment of regulatory fees.

Management information

CREDS 2.2.32

handbook-guidance

Guidance on management information is located in SYSC 7.1.4 R.

[Note: As explained in SYSC 1 Annex 1.3.3G, SYSC 7.1.4 R is to be read as guidance rather than as a rule, and as if "should" appeared in that provision instead of "must".]

CREDS 2.2.33

handbook-guidance
A credit union should maintain information systems to enable the committee of management to direct and control the credit union's business effectively, and to provide the information required by the FSA.

CREDS 2.2.34

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The committee of management should be satisfied that:

  1. (1) the information available is sufficient for the proper assessment of the potential risks for the credit union, and in order to determine its need for capital and liquidity;
  2. (2) the information available is sufficiently comprehensive to provide a clear statement of the performance and financial position of the credit union;
  3. (3) management information reports are prepared with sufficient frequency;
  4. (4) sufficient attention is focused on key factors affecting income and expenditure and that appropriate performance indicators are employed;
  5. (5) actual performance is compared with planned and previous performance.

CREDS 2.2.35

handbook-guidance

In forming a view on whether the management information system is sufficiently comprehensive, the committee of management should consider whether, where relevant, the substance of reports provides a clear statement of:

  1. (1) the capital position;
  2. (2) the liquidity position;
  3. (3) profits and losses, assets and liabilities, and flow of funds;
  4. (4) loans, arrears, and provisions.

CREDS 2.2.36

handbook-guidance
The matters listed in CREDS 2.2.35 G should be compared against limits, ratios and other parameters set by the committee of management, as well as regulatory requirements.

Information for the FSA

CREDS 2.2.37

handbook-guidance
Credit unions should ensure that quarterly and annual returns required by SUP are reviewed at a sufficiently senior level before they are submitted to the FSA. The review should check for consistency between different returns, between various tables on the same return, and between information prepared for the committee of management.

Personnel

CREDS 2.2.38

handbook-guidance
Guidance on employees and agents is located in SYSC 5.1.2 G.

CREDS 2.2.39

handbook-guidance
A credit union should identify present and future staffing requirements (including volunteers and paid staff) and make appropriate plans for their recruitment and training.

Internal Audit

CREDS 2.2.40

handbook-guidance
CREDS 2.2.10 E states that a credit union should have an internal audit function.

CREDS 2.2.41

handbook-guidance
Guidance on internal audit and audit committees (otherwise known as the supervisory committee) is located in SYSC 6 and SYSC 4.1.11 G.

CREDS 2.2.42

handbook-guidance
Depending upon the scale and nature of the credit union's activities, it may be appropriate for the audit committee to delegate the task of monitoring the effectiveness and appropriateness of its systems and controls to an employee or other third party.

CREDS 2.2.43

handbook-guidance

The purposes of an internal audit are:

  1. (1) to ensure that the policies and procedures of the credit union are followed;
  2. (2) to provide the committee of management with a continuous appraisal of the overall effectiveness of the control systems, including proposed changes;
  3. (3) to recommend improvements where desirable or necessary;
  4. (4) to determine whether the internal controls established by the committee of management are being maintained properly and operated as laid down in the policy, and comply with relevant Acts, secondary legislation, rules, policies and procedures;
  5. (5) to ensure that accounting records are prepared promptly and accurately, and that they are in order;
  6. (6) to assess whether financial and operating information supplied to the committee of management is accurate, pertinent, timely, and complete.

CREDS 2.2.44

handbook-guidance
The internal audit function (see CREDS 2.2.11G) should develop an audit plan, covering all aspects of the credit union's business. The audit plan should identify the scope and frequency of work to be carried out in each area. Areas identified as higher risk should be covered more frequently. However, over a set timeframe (likely to be one year) all areas should be covered. Care should be taken to avoid obvious patterns in assessing the different areas of the credit union's business, so that the audit plan produces a representative snapshot of the operation and effectiveness of the credit union's internal systems and controls, procedures and policies.

CREDS 2.2.45

handbook-guidance

The internal audit work programme should include items such as:

  1. (1) verification of cash (counting and reconciliation) without prior notification;
  2. (2) bank reconciliation (checking records against bank statements);
  3. (3) verification of passbooks or account statements;
  4. (4) checking for compliance with policies and procedures;
  5. (5) checking for compliance with relevant Acts, secondary legislation and rules;
  6. (6) checking minutes and reports of the committee of management and other sub-committees for compliance, and assessing regularity and completeness;
  7. (7) checking loan applications;
  8. (8) verification of the credit union's assets and investments.

CREDS 2.2.46

handbook-guidance

The key elements of a satisfactory system of internal audit include the following:

  1. (1) Terms of reference. These should be specified with precision and include, amongst other things, scope and objectives of the audit committee and the internal audit function (see CREDS 2.2.11G), access to records, powers to obtain information and explanations for officers, and reporting requirements. These should be approved by the committee of management.
  2. (2) Risk analysis. Key risks in each area of the credit union's business should be identified. The adequacy of the specific controls put in place to address those risks should be assessed.
  3. (3) Internal audit plan. This should be developed on the basis of the risk analysis.
  4. (4) Detailed programmes. These should be based on the internal audit plan, together with the controls and their objectives specified in the control documentation. Each programme should be comprehensive, specifying the frequency with which the various parts of the programme are to be carried out and how the work is to be performed.
  5. (5) Working papers. These should be maintained to evidence who performed the work, how it was controlled and supervised, and to record the conclusions reached. They should be cross referenced to reports made and action taken.
  6. (6) System of reporting. Formal reports should be submitted at the completion of each aspect of programmed work, stating the areas covered together with any recommendations and conclusions reached.

CREDS 2.2.47

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The internal audit function (see CREDS 2.2.11 G) should be independent of all of the functions it inspects.

CREDS 2.2.48

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The committee of management should be satisfied that the status and reporting relationship of the chairman of the audit committee is sufficient to maintain the independence and objectivity of the function.

CREDS 2.2.49

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The qualifications, experience and training of individuals performing the internal audit function (see CREDS 2.2.11 G) should be adequate in relation to its objectives.

CREDS 2.2.50

handbook-guidance

The committee of management should be satisfied that the internal audit function (see CREDS 2.2.11 G) is being properly carried out. In order to review the overall effectiveness of the internal audit function it should consider the following:

  1. (1) the adequacy and scope of planning;
  2. (2) the adequacy and scope of work performed in relation to the plans and programmes;
  3. (3) the regularity and level of reporting on matters arising from the inspections;
  4. (4) the disposal of points and recommendations raised, and reasons for the rejection of any major points;
  5. (5) a review of the overall effectiveness of the internal audit function.

Business planning

CREDS 2.2.51

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CREDS 2.2.4 R requires that a credit union maintains a current business plan.

CREDS 2.2.52

handbook-guidance
Version 2 credit unions should submit a copy of their business plan to the FSA. A version 2 credit union making any significant changes to the business plan should provide the FSA with a copy of the amended plan as soon as possible after it has been adopted.

CREDS 2.2.53

handbook-guidance

Guidance on business strategy is located in SYSC 6.1.2 R and SYSC 7.1.2 R.

[Note: As explained in SYSC 1 Annex 1.3.3G, SYSC 6.1.2 R and SYSC 7.1.2 R are to be read as guidance rather than as rules, and as if "should" appeared in those provisions instead of "must".]

CREDS 2.2.54

handbook-guidance
The committee of management should have a satisfactory planning system to provide a framework for growth and development of the credit union, and to enable it to identify, measure, manage and control risks of regulatory concern.

CREDS 2.2.55

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The business plan should cover a period of three years from the current financial year, in other words the remainder of the current financial year and the two following financial years.

CREDS 2.2.56

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The planning system should be defined clearly, documented appropriately, and planning related tasks and decision-making responsibilities allocated clearly within the credit union.

CREDS 2.2.57

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The conclusions, recommendations, projections and assumptions set out in the business plan should be supported by analysis, based on adequate data, and properly documented for comparison with actuals.

CREDS 2.2.58

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The committee of management should consider the range of possible outcomes in relation to various risks. These risks are increased when a credit union provides ancillary services such as issuing and administering means of payment and money transmission, which result, in particular, in higher liquidity and operational risks.

Documentation of policies and procedures

CREDS 2.2.59

handbook-guidance
CREDS 2.2.6 R requires that a credit union maintains a manual of its policies and procedures.

CREDS 2.2.60

handbook-guidance
Version 2 credit unions should submit a copy of their policy and procedures manual to the FSA. A version 2 credit union making any significant changes to their policies or procedures should provide the FSA with a copy of the amended manual as soon as possible after it has been adopted.

CREDS 2.2.61

handbook-guidance

The policy and procedures manual should cover all aspects of the credit union's operations, including matters such as:

  1. (1) cash handling and disbursements;
  2. (2) collection procedures;
  3. (3) lending, including large exposures (see CREDS 7.1 to CREDS 7.5);
  4. (4) arrears management (see CREDS 7.2.9 G to CREDS 7.2.10 G);
  5. (5) provisioning (see CREDS 7.5);
  6. (6) liquidity management (see CREDS 6);
  7. (7) financial risk management (see CREDS 3);
  8. (8) money laundering prevention (see SYSC 6.3);
  9. (9) internal audit (see CREDS 2.2.40 G to CREDS 2.2.50 G);
  10. (10) information technology (see CREDS 2.2.23 G);
  11. (11) business continuity, otherwise known as disaster recovery (see CREDS 2.2.62 G to CREDS 2.2.64 G);
  12. (12) marketing;
  13. (13) training;
  14. (14) connected persons and managing conflicts of interest (see CREDS 2.2.19 G);
  15. (15) complaints handling (see DISP 1).

Business continuity

CREDS 2.2.62

handbook-guidance

Guidance on business continuity is located in SYSC 4.1.6R to SYSC 4.1.8 G.

[Note: As explained in SYSC 1 Annex 1.3.3G, SYSC 4.1.6R is to be read as guidance rather than as a rule, and as if "should" appeared in that provision instead of "must".]

CREDS 2.2.63

handbook-guidance
A credit union should put in place contingency arrangements to ensure that it could continue to operate and meet its regulatory requirements in the event of an unforeseen interruption that may otherwise prevent the credit union from operating normally (for example, if there was a complete failure of IT systems or if the premises were destroyed by fire).

CREDS 2.2.64

handbook-guidance
Business continuity arrangements should be reviewed and tested regularly in order to ensure their effectiveness.

Export chapter as

CREDS 3

Investment and borrowing

CREDS 3.1

Application, purpose and interpretation

  • 08/01/2012

Application

CREDS 3.1.1

handbook-rule
This chapter applies to all credit unions.

Purpose

CREDS 3.1.2

handbook-guidance
  1. (1) The rules and guidance contained in this chapter are designed to address risks that can arise from the structure of a credit union's balance sheet.
  2. (2) These risks include the risk that a credit union's income is not sufficiently large to cover its funding, operational and other costs, and the risk that a credit union may not be able to renew or replace wholesale funding at an affordable rate.

Interpretation

CREDS 3.1.3

handbook-rule

For the purposes of this chapter:

  1. (1) the maturity of a security or loan is the last or only date on which it will be repayable by or under its terms; and
  2. (2) surplus funds means funds not immediately required for a credit union's accepting deposits, lending and ancillary purposes.

CREDS 3.2

Investment

  • 08/01/2012

Types of investment

CREDS 3.2.1

handbook-rule

Subject to the general limitations on its powers contained in the Credit Unions Act 1979 or the Credit Unions (Northern Ireland) Order 1985 (as appropriate) and to the limitations contained in CREDS 3.2.2 R and CREDS 3.2.3 R, a credit union may invest its surplus funds and funds serving liquidity purposes only in the following types of investment:

  1. (1) deposits or loans to a UK domestic firm with Part IV permission to accept deposits;
  2. (2) deposits or loans to an institution which is authorised in any other EEA State to accept deposits;
  3. (3) sterling-denominated securities issued by the government of any EEA State;
  4. (4) fixed-interest sterling-denominated securities guaranteed by the government of any EEA State, provided that any guarantee is unconditional in respect of the payment of both principal and interest on those securities.

[Note: a transitional provision applies to this rule: see CREDS TP 1.7.]

Maturity of investments

CREDS 3.2.2

handbook-rule

Any securities invested in, or loans made, in accordance with CREDS 3.2.1 R by a version 1 credit union must have a maturity date of not more than 12 months from the date on which the investment is made.

[Note: a transitional provision applies to this rule: see CREDS TPs 1.8 and 1.9.]

CREDS 3.2.3

handbook-rule

Any securities invested in, or loans made, in accordance with CREDS 3.2.1 R by a version 2 credit union must have a maturity date of not more than five years from the date on which the investment is made.

[Note: a transitional provision applies to this rule: see CREDS TP 1.10.]

Cash in custody of officers

CREDS 3.2.4

handbook-rule
Surplus funds not invested by a credit union in accordance with CREDS 3.2.1 R to CREDS 3.2.3 R must be held as cash in the custody of officers of the credit union.

Investment conditions no longer satisfied

CREDS 3.2.5

handbook-rule
Where under CREDS 3.2.1 R to CREDS 3.2.3 R above, a firm or another institution ceases to satisfy the conditions necessary for a credit union to invest with it or lend to it, and any funds of a credit union are with that firm or other institution, the credit union must take all practicable steps to call in and realise that investment or loan within three months of that cessation, or, if that is not possible, as soon after the end of that period as possible.

Transactions between credit unions

CREDS 3.2.6

handbook-guidance
  1. (1) A credit union may accept a loan from another credit union (section 10(1) of the Credit Unions Act 1979) or article 27(1) of the Credit Unions (Northern Ireland) Order 1985 (as appropriate).
  2. (2) CREDS 3.2.2 R to CREDS 3.2.3 R apply to loans between credit unions, except for subordinated loans qualifying as capital under CREDS 5.2.1 R (4). (See CREDS 3.2.1 R and CREDS 5.2.8 R (2).)
  3. (3) CREDS 5.2.1 R to CREDS 5.2.9 G apply to subordinated loans between credit unions qualifying as capital under CREDS 5.2.1 R (4).
  4. (4) CREDS 7 (Lending) (which covers loans to members) does not apply to loans between credit unions (see CREDS 7.1.1 R). However, in relation to those loans, credit unions should have regard to the principles outlined in CREDS 7.4.6 G and CREDS 7.5 (Provisioning).
  5. (5) CREDS 6.3.4 R (2) applies to loans between credit unions in relation to liquidity.

CREDS 3.2.7

handbook-guidance

Loans between credit unions should only be arranged after careful consideration by both parties. For example:

  1. (1) the borrower should consider the financial implications of relying on such borrowing in order to lend to members, or to finance share withdrawals; and
  2. (2) the lender should assess the risk of late and non-repayment arising from the borrower's own liquidity and credit risks, and keep the aggregate of its loans to other credit unions to a very modest level.

CREDS 3.3

Borrowing and financial risk management

  • 08/01/2012

Borrowing

CREDS 3.3.1

handbook-rule
A credit union must not borrow from a natural person, except by subordinated loan qualifying as capital under CREDS 5.2.1 R (4).

CREDS 3.3.2

handbook-guidance
CREDS 3.3.1 R does not apply to borrowing from a body corporate. A loan made to a credit union by a body corporate can either be a subordinated loan (providing regulatory capital within CREDS 5.2.1 R (1)(c)) or a senior loan (providing ordinary funding, but not constituting regulatory capital).

CREDS 3.3.3

handbook-rule
The borrowing of a version 1 credit union must not exceed, except on a short-term basis, an amount equal to 20% of the total non-deferred shares in the credit union.

CREDS 3.3.4

handbook-evidential-provisions
  1. (1) The borrowing of a version 1 credit union must not exceed an amount equal to 20% of the total non-deferred shares in the credit union at the end of more than two consecutive quarters.
  2. (2) Contravention of CREDS 3.3.4 E (1) may be relied on as tending to indicate contravention of CREDS 3.3.3 R.

CREDS 3.3.5

handbook-rule
The borrowing of a version 2 credit union must not at any time exceed an amount equal to 50 per cent of the total non-deferred shares in the credit union.

CREDS 3.3.6

handbook-rule
A credit union must not count subordinated debt obtained by the credit union and forming part of its capital (see CREDS 5.2.1 R) towards the borrowing limits under CREDS 3.3.3 R and CREDS 3.3.5 R.

Financial risk management policy statement

CREDS 3.3.7

handbook-rule

A version 2 credit union must establish, maintain and implement an up-to-date financial risk management policy statement approved by the committee of management.

[Note: a transitional provision applies to this rule: see CREDS TP 1.6.]

CREDS 3.3.8

handbook-guidance
This policy should address both interest rate and funding risk. It should cover aggregate limits on holdings of investments and borrowings from sources other than members. It should deal with avoidance of funding concentrations (both source and time-band concentrations) and should detail the organisational arrangements, systems and controls in respect of these matters.

CREDS 3.3.9

handbook-guidance
A credit union's committee of management should review and approve its financial risk management policy at least once a year, and more frequently if necessary, especially in the light of significant changes in business.

CREDS 3.3.10

handbook-rule
A version 2 credit union must send to the FSA a copy of its financial risk management policy statement as soon as reasonably practicable after it has been approved by the committee of management.

Export chapter as

CREDS 4

Shares and deposits

CREDS 4.1

Application and purpose

  • 08/01/2012

Application

CREDS 4.1.1

handbook-rule
This chapter applies to all credit unions.

Purpose

CREDS 4.1.2

handbook-guidance
The purpose of this chapter is to provide for limits on holdings of shares and deposits, joint accounts, dividends and insurance cover (based on the aggregate value of shares and deposits).

CREDS 4.2

Shares

  • 08/01/2012

Maximum shareholdings

CREDS 4.2.1

handbook-rule
  1. (1) A credit union must not permit a member to have or claim any interest in the total non-deferred shares of the credit union, exceeding the greater of:
    1. (a) £15,000; or
    2. (b) 1.5 per cent of the total non-deferred shares in the credit union.
  2. (2) [deleted]

CREDS 4.2.2

handbook-rule

Where:

  1. (1) there is an increase in the percentage of the total non-deferred shares in the credit union held by a member; and
  2. (2) this is the result of a reduction in the total non-deferred shares in the credit union occurring after the time at which that member last acquired shares, or an interest in the shares, of the credit union, other than deferred shares;

that increase in the percentage of the total non-deferred shares in the credit union held by that member must be disregarded for the purposes of the limits in CREDS 4.2.1 R (2) and CREDS 4.2.5 R.

CREDS 4.2.3

handbook-guidance
CREDS 4.2.2 R makes it unnecessary for a member to reduce his shareholding merely because of a reduction in the total non-deferred shares in the credit union.

Joint accounts

CREDS 4.2.4

handbook-guidance
There is no restriction on the number of members who may jointly hold shares in a credit union.

CREDS 4.2.4A

handbook-guidance
There is no restriction on the number of members who may jointly hold shares in a Northern Ireland credit union.
  • 31/03/2012

CREDS 4.2.5

handbook-rule
  1. (1) For the purpose only of the limits in CREDS 4.2.1R (1), CREDS 7.3.2 R and CREDS 7.3.6 R the interest of a member in a joint account must be treated as the percentage represented by that individual member as a percentage of the total number of members holding an interest in the joint account.
  2. (2) [deleted]

Dividends on shares

CREDS 4.2.6

handbook-rule

A version 1 credit union must not:

  1. (1) pay different dividends on different accounts unless:
    1. (a) at the time of the payment of any dividends it has a capital-to-total assets ratio of at least 5%; and
    2. (b) the payment of any of those dividends does not reduce the capital-to-total assets ratio to below 5%; or
  2. (2) pay dividends out of interim profits more than once a year.

CREDS 4.2.7

handbook-guidance

A version 2 credit union is permitted to:

  1. (1) pay different dividends on different accounts; and
  2. (2) pay dividends out of interim profits more than once a year.

CREDS 4.3

Deposits

  • 08/01/2012

CREDS 4.3.1

handbook-rule
  1. (1) A credit union must not accept deposits except:
    1. (a) by way of subscription for its shares from persons who may lawfully be admitted to membership of the credit union under the Credit Unions Act 1979 or the Credit Union (Northern Ireland) Order 1985 (as appropriate) and the rules of the credit union; or
    2. (b) from persons too young to be members under (2); or
    3. (c) as loans from persons under CREDS 3.3.1 R to CREDS 3.3.2 G.
  2. (2) A credit union must not accept deposits exceeding the greater of £10,000 or 1.5 per cent of the total non-deferred shares in the credit union from a person who is under the age at which, by virtue of (for Great Britain credit unions) any provision of the credit union's rules, (for Northern Ireland credit unions) under article 15 of the Credit Unions (Northern Ireland) Order 1985 or any provision of the credit union's rules, or otherwise, he may lawfully become a member of the credit union, unless the deposits are held in a CTF in which case the credit union may accept a larger deposit.

CREDS 4.3.2

handbook-guidance
Credit unions that provide CTFs should ensure that under their rules depositors under the age of 18 whose deposits are held within a CTF continue to be treated as juvenile depositors until the age of 18. This will provide for the fact that CTF account holders may not withdraw any money from the CTF until they reach the age of 18, in contrast to the position in relation to other deposits which become shares and may be withdrawn earlier.

CREDS 4.3.3

handbook-guidance
CREDS 3.3.1 R and CREDS 4.3.1 R are intended to ensure that the liberalisation of credit union borrowing (CREDS 3.3.2 G) does not have the unintended effect of undermining the common bond concept by allowing credit unions to operate deposit accounts for natural persons who do not qualify for membership.

CREDS 4.4

Insurance against fraud or other dishonesty

  • 08/01/2012

CREDS 4.4.1

handbook-rule

A credit union must at all times maintain in force a policy of insurance complying with CREDS 4.4.2 R.

[Note: a transitional provision applies to this rule: see CREDS TP 1.11.]

CREDS 4.4.2

handbook-rule

In order to comply with CREDS 4.4.1 R, a policy of insurance (subject to the exception in CREDS 4.4.3 R):

  1. (1) must insure the credit union in respect of every description of loss suffered or liability incurred by reason of the fraud or other dishonesty of any of its officers or employees;
  2. (2) must so insure the credit union up to the limits set out in CREDS 4 Annex 1 R in respect of any one claim, except that the liability of the insurer may be restricted to the amounts set out in CREDS 4 Annex 1 R in respect of the total of the claims made in any one year; and
  3. (3) must not provide, in relation to any claim, for any amount greater than one per cent of the limits on any one claim set out in CREDS 4 Annex 1 R to be met by the credit union.

CREDS 4.4.3

handbook-rule
From the losses and liabilities against which a policy complying with CREDS 4.4.2 R must insure, there must be excepted all loss suffered or liability incurred by a credit union other than direct pecuniary loss discovered during the currency of the policy of insurance or within 18 months of the date on which either the policy of insurance lapses, or the duties of the officer or employee concerned are terminated, whichever occurs first.

CREDS 4.4.4

handbook-rule
The "aggregate value" in CREDS 4 Annex 1 R comprises the shares and deposits (including those held in a CTF) referred to in CREDS 4.3.1 R (1)(a) and (b).

CREDS 4.4.5

handbook-guidance

The tables in CREDS 4 Annex 1 R set out the minimum levels of insurance cover required by a credit union. It is prudent for a credit union to consider whether additional cover:

  1. (1) is needed for its own particular circumstances; and
  2. (2) should be obtained to cater for actual or projected growth in the "aggregate value" (see paragraph 1 of CREDS 4 Annex 1 R) between "relevant dates" (see paragraph 3 of CREDS 4 Annex 1 R).

CREDS 4 Annex 1

Insurance against fraud or other dishonesty (see CREDS 4.4.1R)

  • 08/01/2012

handbook-rule

Export chapter as

CREDS 5

Capital

CREDS 5.1

Application and purpose

  • 08/01/2012

Application

CREDS 5.1.1

handbook-rule
This chapter applies to all credit unions except for CREDS 5.3, which applies only to version 1 credit unions, and CREDS 5.4, which applies only to version 2 credit unions.

Purpose

CREDS 5.1.2

handbook-guidance
This chapter amplifies Principle 4, under which a firm must maintain adequate financial resources, and the threshold condition that a firm's resources must be adequate in relation to the regulated activities that it carries on (see COND 2.4).

CREDS 5.1.3

handbook-guidance
The purpose of setting capital requirements is to ensure that a credit union has an appropriate level of capital available to absorb unexpected losses.

CREDS 5.1.4

handbook-guidance
The capital and net worth requirements set out in this chapter represent the minimum requirements that a credit union must comply with. A credit union should decide for itself the amount of capital that it needs to hold over and above these minimum standards proportionate to its scale of operations and its risk profile.

CREDS 5.1.5

handbook-guidance
The FSA may require a credit union to hold minimum amounts of capital greater than those set out in this chapter where it considers that particular circumstances make that appropriate.

CREDS 5.1.6

handbook-guidance
In addition to the capital requirements set out in this chapter, section 7A of the Credit Unions Act 1979 provides that a Great Britain credit union may issue interest-bearing shares only if, among other things, its most recent year end balance sheet shows that it holds reserves of at least £50,000 or 5% of its total assets, whichever is greater, and subject to compliance with any conditions specified by the FSA in a direction for the purposes of section 7A(1)(e) of the Credit Unions Act 1979.

CREDS 5.1.7

handbook-guidance
The Credit Unions (Northern Ireland) Order 1985 does not provide for a Northern Ireland credit union to issue interest-bearing shares or deferred shares.

CREDS 5.2

Components of capital

  • 08/01/2012

CREDS 5.2.1

handbook-rule
  1. (1) The following are included in the meaning of 'capital' for the purposes of this chapter:
    1. (a) audited reserves;
    2. (b) interim net profits;
    3. (c) deferred shares;
    4. (d) subordinated debt meeting the requirements set out at (4);
    5. (e) initial capital; and
    6. (f) revaluation reserves, arising from the differences between book values and the current market values of property fixed assets which:
      1. (i) meet the requirements in (6) to (7); and
      2. (ii) are subject to the limit in (8).
  2. (2) Audited reserves are audited accumulated profits or losses, or both, retained by a credit union after payment of tax, dividends and interest on deposits. Reserves also include other realised gains and gifts of capital, for example from a sponsoring organisation. Deferred shares are included in the meaning of 'capital' but must not be counted twice in the calculation of capital. Where a credit union's audited reserves include sums, equal to the amount paid on deferred shares subscribed for in full, and transferred to the reserves in accordance with section 7(6) of the Credit Unions Act 1979, that amount must not also be counted separately under (1)(c).
  3. (3) Interim net profits are interim profits net of tax and anticipated dividends.
  4. (4) To be included in the calculation of capital, subordinated debt must meet the following conditions:
    1. (a) the maturity of the loan must be more than five years from the date on which the loan is made;
    2. (b) the subordination provisions provide that the claims of the subordinated creditors rank behind those of all unsubordinated creditors including the credit union's shareholders;
    3. (c) to the fullest extent possible, creditors waive their rights to set off amounts they owe the credit union against subordinated amounts owed to them by the credit union;
    4. (d) the only events of default are non-payment of any interest or principal under the debt agreement or the winding-up of the credit union;
    5. (e) the remedies available to the subordinated creditor in the event of default in respect of the subordinated debt are limited to petitioning for the winding up of the credit union or proving for and claiming in the liquidation of the credit union;
    6. (f) the subordinated debt must not become due and payable before its stated final maturity date except on an event of default complying with (d);
    7. (g) the terms of the subordinated debt must be set out in a written agreement or instrument that contains terms that provide for the above conditions;
    8. (h) the debt must be unsecured and fully paid up.
  5. (5) Initial capital is a credit union's capital at the time it is given Part IV permission to accept deposits, but this does not apply in cases where the credit union is treated as having such a permission on credit unions day. Initial capital consists of a credit union's assets less its liabilities. For this purpose, liabilities do not include the items set out in (1)(a) to (c).
  6. (6) To be included in the calculation of capital, revaluation reserves must meet the following conditions:
    1. (a) the credit union must apply the revaluation method to all of its property fixed assets and not selectively;
    2. (b) the values must result from regular professional valuations of each property;
    3. (c) if professional valuations are not carried out annually, there must be:
      1. (i) a rolling programme such that no professional valuation of a property is more than five years old;
      2. (ii) in the intervening year(s) in which a property is not professionally valued, an interpolation of value by the Board which takes into account any decline in property values disclosed by valuations of other properties in that year;
    4. (d) any increase of revaluation reserve must be supported by a professional valuation.
  7. (7) Subject to the conditions in (6), and the limit in (8), the amount of revaluation reserve used for the calculation of capital must be:
    1. (a) the amount standing to the credit of any such reserve in the balance sheet in the most recent annual return to have been sent to the FSA under SUP 16.7.62 R or SUP 16.12.5 R (see CREDS 8.2.3 G); or
    2. (b) the amount of any such reserve in the accounting records of the credit union, for the time being, whichever is the lesser amount.
  8. (8) The amount of revaluation reserve included in the calculation of capital must not represent more than 25 per cent of the total of capital resources in (1)(a) to (f).

CREDS 5.2.1A

handbook-rule
The written agreement or instrument referred to in CREDS 5.2.1R (4)(g) must contain a prominent statement that the subordinated debt is not covered by the compensation scheme.

CREDS 5.2.2

handbook-guidance
The effect of CREDS 5.2.1 R (4)(a) is that the shortest permissible period for a subordinated loan qualifying as capital under CREDS 5.2.1 R (4)(a) is five years and one day.

CREDS 5.2.3

handbook-guidance
Subordinated debt is due and payable only in accordance with CREDS 5.2.1 R (4). However, this rule does not prevent the debt from being issued on terms which permit the credit union, in accordance with a board resolution, to repay the debt. The decision to repay the debt should be genuinely at the instance of the credit union's board. The credit union should satisfy itself that the remaining capital would be adequate for the credit union's present and future foreseeable needs. The credit union should notify the FSA at least one month in advance of its intention to repay the debt (thereby giving the FSA the opportunity to raise objections to the proposed repayment). If repayment is proposed within the first five years, and the FSA considers that the remaining capital may not be adequate, then the FSA is likely to consider exercising its own-initiative powers to ensure that the credit union continues to satisfy the threshold conditions.

CREDS 5.2.4

handbook-guidance
The effect of CREDS 5.2.1 R (8) is that no more than 25 per cent of a credit union's regulatory capital may consist of amounts deriving from the revaluation of property, however large the amount standing to the credit of the credit union's revaluation reserve.

CREDS 5.2.5

handbook-rule
Negative reserves and any interim net losses must be deducted from capital.

CREDS 5.2.6

handbook-rule
The amount of any subordinated loan counting towards a credit union's regulatory capital must, over its final four years to maturity, be written down by 20% of the amount of the loan per year (see Table at CREDS 5.2.7 R.)

CREDS 5.2.7

handbook-rule
Writing down subordinated loans over final four years



This table belongs to CREDS 5.2.6 R

CREDS 5.2.8

handbook-rule
  1. (1) When a credit union makes a subordinated loan to another credit union qualifying as capital under CREDS 5.2.1 R (4)(a), the full amount of the loan (not the amount counting towards the borrower's capital under CREDS 5.2.7 R) must be deducted from the lender's capital.
  2. (2) A subordinated loan within CREDS 5.2.1 R (4)(a) is not an investment under CREDS 3.2.1 R.

CREDS 5.2.9

handbook-guidance
The effect of CREDS 5.2.8 R is that the maturity limits in CREDS 3.2.2 R and CREDS 3.2.3 R do not apply to subordinated loans made by a credit union.

CREDS 5.3

Version 1 credit unions

  • 08/01/2012

Requirement to maintain capital assets ratio

CREDS 5.3.1

handbook-rule

A version 1 credit union must at all times maintain a capital-to-total assets ratio of at least 3%.

[Note: a transitional provision applies to this rule: see CREDS TP 1.1.]

Building reserves

CREDS 5.3.2

handbook-rule
A version 1 credit union must establish and maintain a general reserve.

CREDS 5.3.3

handbook-rule

If, at the end of any year of account, the amount in its general reserve stands at less than 10% of its total assets, a version 1 credit union must transfer to its general reserve at least 20% of its profits for that year (or such lesser sum as is required to bring the amount in its general reserve up to 10% of its total assets).

[Note: a transitional provision applies to this rule: see CREDS TP 1.12.]

CREDS 5.3.4

handbook-rule
For the purposes of CREDS 5.3.3 R 'profits' means the profits resulting from the operations of a credit union in the year of account in question after deduction of all operating expenses (including payment of interest) and after making provision for the depreciation of assets, for tax liabilities and for bad and doubtful debts, but before the payment of any dividend.

CREDS 5.3.5

handbook-rule

A version 1 credit union may not transfer from its general reserve where its general reserve stands at less than 10% of its total assets.

[Note: a transitional provision applies to this rule: see CREDS TP 1.12.]

Minimum initial capital

CREDS 5.3.6

handbook-rule
A credit union must have adequate initial capital taking into account the nature, scale and complexity of its business and expected early expenses.

CREDS 5.3.7

handbook-evidential-provisions
  1. (1) A version 1 credit union should have initial capital of at least £10,000.
  2. (2) Contravention of (1) may be relied on as tending to establish contravention of CREDS 5.3.6 R.

CREDS 5.3.8

handbook-guidance
For the meaning of 'initial capital' see CREDS 5.2.1 R (5).

CREDS 5.3.9

handbook-guidance
It should be noted that the requirement in CREDS 5.3.6 R does not affect a credit union's obligations to meet the other capital requirements that apply to it. The ability of a credit union to comply on a continuing basis with the other capital requirements that apply to it will be a central factor for consideration in any application for authorisation.

Capital requirement for certain version 1 credit unions

CREDS 5.3.10

handbook-rule
  1. (1) A version 1 credit union must not lend to a member more than £7,500 in excess of the attached shares held by that member, unless it has a capital-to-total assets ratio of at least 5%.
  2. (2) A credit union which is owed by a member a total amount greater than £7,500 in excess of the attached shares held by that member must maintain at all times, while such an amount is outstanding, a capital-to-total assets ratio of at least 5%.

CREDS 5.3.11

handbook-guidance
CREDS 5.3.10 R (2) does not have the effect of invalidating existing loans if the capital-to-assets ratio falls below 5%.

CREDS 5.3.12

handbook-guidance
CREDS 7.5.1 R and CREDS 7.5.2 R mean that bad and doubtful debts must be taken into account in establishing the capital-to-assets ratio.

Capital requirements for large version 1 credit unions

CREDS 5.3.13

handbook-rule
A version 1 credit union with total assets of more than £5 million or a total number of members of more than 5,000, or both, must maintain at all times a capital-to-total assets ratio of at least 5%.

CREDS 5.3.14

handbook-guidance
CREDS 7.5.1 R and CREDS 7.5.2 R mean that bad and doubtful debts must be taken into account in establishing the capital-to-assets ratio.

CREDS 5.3.15

handbook-rule
  1. (1) A version 1 credit union with total assets of more than £10 million or a total number of members of more than 10,000, or both, must maintain at all times a risk-adjusted capital-to-total assets ratio of at least 8%.
  2. (2) 'Risk-adjusted capital' has the same meaning as in CREDS 5.4.1 R and CREDS 5.4.2 R (Risk-adjusted capital requirements for version 2 credit unions).

CREDS 5.4

Version 2 credit unions

  • 08/01/2012

CREDS 5.4.1

handbook-rule
  1. (1) A version 2 credit union must maintain at all times a risk-adjusted capital-to-total assets ratio of at least 8%.
  2. (2) Risk-adjusted capital is calculated as follows: Capital + (provisions - balance of the net liability of borrowers where their loans are 12 months or more in arrears - 35% of the net liability of borrowers where their loans are 3 to 12 months in arrears).

CREDS 5.4.2

handbook-rule

In calculating risk-adjusted capital:

  1. (1) the maximum net figure for provisions (after deduction of the stipulated amounts for loans in arrears) that can be included is 1% of total assets;
  2. (2) 'provisions' includes specific provisions and general provisions; and
  3. (3) mortgage loans and provisions in respect of mortgage loans must not be included in calculating the loan balances to be deducted from, and the provisions to be added to, the amount of capital.

Minimum initial capital

CREDS 5.4.3

handbook-rule
A credit union must have adequate initial capital taking into account the nature, scale and complexity of its business and expected early expenses.

CREDS 5.4.4

handbook-evidential-provisions
  1. (1) A version 2 credit union should have initial capital of at least £50,000.
  2. (2) Contravention of (1) may be relied on as tending to establish contravention of CREDS 5.4.3 R.

CREDS 5.4.5

handbook-guidance
For the meaning of 'initial capital' see CREDS 5.2.1 R (5).

CREDS 5.4.6

handbook-guidance
It should be noted that the requirement in CREDS 5.4.3 R does not affect a credit union's obligations to meet the other capital requirements that apply to it. The ability of a credit union to comply on a continuing basis with the other capital requirements that apply to it will be a central factor for consideration in any application for authorisation.

Export chapter as

CREDS 6

Liquidity

CREDS 6.1

Application and purpose

  • 08/01/2012

Application

CREDS 6.1.1

handbook-rule
This chapter applies to all credit unions.

Purpose

CREDS 6.1.2

handbook-guidance
This chapter amplifies Principle 4, under which a credit union must maintain adequate financial resources, and the threshold condition for permission that a credit union's resources must be adequate in relation to the regulated activities that it carries on (see COND 2.4).

CREDS 6.1.3

handbook-guidance
A central feature of credit union business is maturity transformation, in other words taking short-term deposits (in the form of share accounts) from members and making comparatively long-term loans. It is important, in order to maintain confidence and protect members, that a credit union has adequate liquid assets (liquidity) to enable it to fulfil members' withdrawal requests within expected timeframes.

CREDS 6.2

General requirements

  • 08/01/2012

Liquid assets

CREDS 6.2.1

handbook-rule
A credit union must hold liquid assets of an amount and composition that is prudent and appropriate to the scale and nature of its business, having regard to material risks, including the risk of a sudden adverse cash flow, with a view to enabling it to meet its objectives.

CREDS 6.2.2

handbook-guidance
The liquid assets held by a credit union should be sufficient to meet its day-to-day business needs and to provide an appropriate cushion in the event of pressure arising from unexpected events.

CREDS 6.2.3

handbook-guidance
The responsibility for ensuring that a credit union can meet its obligations as they fall due rests with the credit union's management.

Liquid management policy statement

CREDS 6.2.4

handbook-rule

A credit union must establish, maintain and implement an up-to-date liquidity management policy statement approved by the committee of management and designed to ensure its compliance with CREDS 6.2.1 R.

[Note: a transitional provision applies to this rule: see CREDS TP 1.6.]

CREDS 6.2.5

handbook-rule
A version 2 credit union must send to the FSA a copy of its liquidity management policy statement as soon as reasonably practicable after it has been approved by the committee of management.

CREDS 6.2.6

handbook-guidance
A credit union should be able to satisfy the FSA on a continuing basis that it has a prudent liquidity management policy and adequate management systems in place to ensure that the policy is adhered to.

CREDS 6.2.7

handbook-guidance
The liquidity management policy statement of a credit union should set out the credit union's objectives for liquidity, the limits within which liquidity should be maintained, and the types of liquid assets which the credit union should hold.

CREDS 6.2.8

handbook-guidance
A credit union's committee of management should review and approve its liquidity management policy statement at least once a year, and more frequently if necessary, especially in the light of significant changes in business.

CREDS 6.2.9

handbook-guidance
Where a version 2 credit union has borrowed wholesale funds, the maturity of such funds and the risk of their not being able to be refinanced should be taken into account in the formulation of the credit union's liquidity management policy statement.

CREDS 6.2.10

handbook-guidance
When a credit union provides ancillary services such as issuing and administering means of payment and money transmission, it should take into account the potentially greater volatility of its funds when deciding what amount and composition of liquid assets is necessary to comply with CREDS 6.2.1 R.

CREDS 6.3

Minimum liquidity requirements

  • 08/01/2012

CREDS 6.3.1

handbook-rule
A credit union must at all times hold liquid assets of a value equal to at least 5% of its total relevant liabilities.

CREDS 6.3.2

handbook-rule

A credit union must further hold enough liquid assets to ensure that on no two consecutive quarter ends is the level of the credit union's liquid assets below 10% of its total relevant liabilities.

[Note: a transitional provision applies to this rule: see CREDS TP 1.2.]

CREDS 6.3.3

handbook-guidance
The liquidity requirements set out in CREDS 6.3.1 R and CREDS 6.3.2 R are minimum requirements and are subject to the overarching requirement of CREDS 6.2.1 R.

CREDS 6.3.4

handbook-rule
  1. (1) For the purposes of CREDS 6.3.1 R and CREDS 6.3.2 R, only those assets will count as liquid which can be realised for cash at short notice, and within at most eight days.
  2. (2) Amounts loaned by one credit union to another must not be counted as liquid by the lender.

CREDS 6.3.5

handbook-rule
For the purposes of calculating the ratio of a credit union's liquid assets to its total relevant liabilities (in CREDS 6.3.1 R and CREDS 6.3.2 R), assets must be valued at the amount for which they could be realised within eight days.

CREDS 6.3.6

handbook-evidential-provisions
  1. (1) For the purposes of calculating the ratio of a credit union's liquid assets to its total relevant liabilities (in CREDS 6.3.1 R and CREDS 6.3.2 R), the securities referred to in CREDS 3.2.1 R to CREDS 3.2.3 R must be valued on the basis that they could be realised at market value minus the following discounts (whether or not this is the case in fact):
    1. (a) maturity less than 1 year - zero;
    2. (b) maturity 1 to 5 years - 5%.
  2. (2) Compliance with CREDS 6.3.6E (1) may be relied on as tending to establish compliance with CREDS 6.3.5 R (the 8-day realisation-value rule).

CREDS 6.3.7

handbook-guidance
An asset maturing on a non-business day should be regarded as maturing on the succeeding business day.

CREDS 6.3.8

handbook-guidance
For the purposes of clarity, funds serving liquidity purposes may be invested in the manner set out in CREDS 3.2.1 R provided that the resulting assets satisfy the relevant requirements of this chapter.

CREDS 6.3.9

handbook-guidance
Where a credit union buys or holds property as premises from which to conduct its business, the credit union should not count those premises as liquid assets for the purposes of CREDS 6.3.4 R.

Export chapter as

CREDS 7

Lending to members

CREDS 7.1

Application, purpose and interpretation

  • 08/01/2012

Application

CREDS 7.1.1

handbook-rule
This chapter applies to all credit unions.

Purpose

CREDS 7.1.2

handbook-guidance
  1. (1) This chapter seeks to protect the interests of credit unions' members in respect of loans to members under section 11 of the Credit Unions Act 1979 or article 28 of the Credit Unions (Northern Ireland) Order 1985. Principle 4 requires credit unions to maintain adequate financial resources and CREDS 5 sets out the FSA's detailed capital adequacy requirements in respect of credit unions.
  2. (2) This chapter is not relevant to loans between credit unions, except as indicated in CREDS 3.2.6 G (4).

Interpretation

CREDS 7.1.3

handbook-guidance

The rules and guidance in this chapter are in addition to the provisions of (in relation to Great Britain credit unions) section 11 of the Credit Unions Act 1979 and (in relation to Northern Ireland credit unions) article 28 of the Credit Unions (Northern Ireland) Order 1985 in relation to loans made by credit unions. Under these provisions

  1. (1) a Great Britain credit union may make a loan only to:
    1. (a) a member of the credit union who is an individual; and
    2. (b) a corporate member of the credit union, if the credit union's rules provide that it may make loans to corporate members and making the loan would not result in the aggregate of the outstanding balances on loans made by the credit union to corporate members exceeding the percentage of the aggregate of the outstanding balances on all loans made by the credit union specified by or under section 11 of the Credit Unions Act 1979;
    3. (c) other credit unions;
  2. (1A) a Northern Ireland credit union may make a loan only to:
    1. (a) a member of the credit union who is an individual; and
    2. (b) other credit unions;
  3. (2) a credit union may not make a loan to a member of the credit union holding only deferred shares.

CREDS 7.1.4

handbook-guidance
"Corporate member" has the same meaning as in section 5A of the Credit Unions Act 1979.

CREDS 7.2

General requirements concerning lending policy

  • 08/01/2012

CREDS 7.2.1

handbook-rule

A credit union must establish, maintain and implement an up-to-date lending policy statement approved by the committee of management that is prudent and appropriate to the scale and nature of its business, having regard to the limits outlined in CREDS 7.3 to CREDS 7.4.

[Note: a transitional provision applies to this rule: see .]

CREDS 7.2.2

handbook-rule
A version 2 credit union must provide the FSA with a copy of its lending policy statement as soon as reasonably practicable after it has been approved by the committee of management.

CREDS 7.2.3

handbook-guidance
A principal purpose of credit unions' business is the accumulation of members' savings to provide a fund out of which loans are provided for the benefit of the members. Credit unions may often in practice have less scope to minimise credit risk through the exercise of discretion than some other lenders. It is therefore important that a credit union has a carefully considered and effective lending policy statement.

CREDS 7.2.4

handbook-guidance
CREDS 2.2.6 R requires a credit union to maintain a manual of its policies and procedures. This should include the policy and procedure for making loans.

CREDS 7.2.5

handbook-guidance
The credit union's committee of management should review and approve its lending policy at least once a year, and more frequently if necessary (for example if there is an escalating arrears problem), especially in the light of significant changes in business.

CREDS 7.2.6

handbook-guidance
The lending policy should consider the conditions for and amounts of loans to members, individual mandates, and the handling of loan applications.

CREDS 7.2.7

handbook-rule
  1. (1) A credit union must not make a loan to:
    1. (a) one of its officers or approved persons on terms more favourable than those available to other members of the credit union unless:
      1. (i) that person is a paid employee (other than a director) of the credit union; and
      2. (ii) the registered rules of the credit union provide explicitly for the making of loans to paid employees on such terms;
    2. (b) (in the case of a Great Britain credit union) a relative of, or any person otherwise connected with, an officer, approved person or paid employee of the credit union on terms more favourable than those available to other members of the credit union;
    3. (c) (in the case of a Northern Ireland credit union) a member of the family of, or any person otherwise connected with, an officer, approved person or paid employee of the credit union on terms more favourable than those available to other members of the credit union.
  2. (2) "Relative" has the same meaning as in section 31 of the Credit Unions Act 1979.
  3. (3) "Member of the family" has the same meaning as in article 2 of the Credit Unions (Northern Ireland) Order 1985.

CREDS 7.2.8

handbook-guidance
  1. (1) To prevent conflicts of interest, a credit union should have clear arrangements for dealing with loans to the persons specified in CREDS 7.2.7 R.
  2. (2) In relation to staff, the prohibition in CREDS 7.2.7 R applies only to those who are officers or approved persons.
  3. (3) "Connected" in CREDS 7.2.7 R includes any close business or personal relationship.

CREDS 7.2.9

handbook-guidance
A credit union should have a documented arrears management policy, setting out the procedures and process for dealing with borrowers who fall into arrears. This should be reviewed regularly and promptly in the light of experience.

CREDS 7.2.10

handbook-guidance
A credit union should have a clear, robust and effective approach to handling arrears and be able to satisfy the FSA on a continuing basis that it has adequate management and control systems in place to monitor arrears.

CREDS 7.2.11

handbook-guidance
A credit union should ensure that loan assets are valued correctly in their accounts. A provisioning policy relating to problem loans and arrears cases should be clearly defined and documented covering the circumstances in which provisions are to be made.

CREDS 7.2.12

handbook-guidance
  1. (1) A credit union may make a loan to a member for a business purpose. However, this does not mean that a credit union may make a loan to a member who merely intends to transmit that loan to another body that will actually carry out the purpose.
  2. (2) A credit union should not make loans to members who are acting together to achieve an aggregate loan that exceeds the limits in CREDS 7.3.

CREDS 7.3

Lending limits

  • 08/01/2012

CREDS 7.3.1

handbook-rule

Subject to CREDS 7.3.8 R, a version 1 credit union must not lend for a period of more than five years where unsecured and ten years where secured.

[Note: a transitional provision applies to this rule: see .]

CREDS 7.3.2

handbook-rule
The outstanding balance of a loan by a version 1 credit union to a member must not at any time be more than £15,000 in excess of the attached shares held by that member, but this rule is subject to the additional requirement in CREDS 5.3.10 R (1).

CREDS 7.3.3

handbook-guidance
The effect of CREDS 5.3.10 R (1) is to prevent a version 1 credit union from lending more than £7,500 in excess of the attached shares held by that member unless it has a capital-to-total assets ratio of at least 5%.

CREDS 7.3.4

handbook-rule

Subject to CREDS 7.3.8 R, a version 2 credit union must not lend for a period of more than ten years where unsecured and 25 years where secured.

[Note: a transitional provision applies to this rule: see .]

CREDS 7.3.5

handbook-guidance
A credit union should not attempt to evade the limits in CREDS 7.3.1 R and CREDS 7.3.4 R by making loans in the expectation that they will not be fully repaid by the end of the period, but will be automatically extended or rescheduled.

CREDS 7.3.6

handbook-rule

The outstanding balance of a loan by a version 2 credit union to a member must not at any time be more than:

  1. (1) £15,000 in excess of the attached shares held by that member; or
  2. (2) an amount equivalent to 1.5% of total non-deferred shares in the credit union in excess of the attached shares held by that member;

whichever is the greater.

CREDS 7.3.7

handbook-guidance
The lending limit requirements set out above are maxima. A credit union should have adequate systems for recording and controlling all potential exposures. The capital requirements for version 1 credit unions and version 2 credit unions in respect of lending are set out in CREDS 5.3 and CREDS 5.4, including the FSA's requirements in respect of calculating risk-adjusted capital.

CREDS 7.3.8

handbook-rule
A credit union with permission for entering into a regulated mortgage contract must not enter into such a contract for a term of more than 25 years.

CREDS 7.4

Large exposures

  • 08/01/2012

CREDS 7.4.1

handbook-rule

For the purposes of this section, a large exposure is defined as an individual net liability to the credit union which meets both of the following criteria:

  1. (1) it is at least £7,500;
  2. (2) it is at least 10% of the value of the credit union's total capital.

CREDS 7.4.2

handbook-rule

An individual large exposure must not exceed 25% of the credit union's capital. In no circumstances may the aggregate total of all large exposures exceed 500% of the credit union's capital.

[Note: a transitional provision applies to this rule: see .]

CREDS 7.4.3

handbook-rule
A credit union must not permit the aggregate total of all large exposures to exceed 300% of capital unless the credit union notifies the FSA in advance.

CREDS 7.4.4

handbook-guidance
For the purposes of large exposures the maximum net liability of a credit union with assets of £500,000 and 8% capital would be £10,000, subject to CREDS 7.4.2 R and CREDS 7.3.6 R.

CREDS 7.4.5

handbook-guidance
For a credit union with assets of £1million and 10% capital the maximum net liability would be £25,000.

CREDS 7.4.6

handbook-guidance
Excessive exposure (large loans to an individual borrower and in aggregate) by a credit union can create a concentration of risk on the balance sheet and increase a credit union's vulnerability to bad debt. This can lead to a strain on capital and solvency. While this risk cannot be eliminated, it can be contained by limits and controlling the extent to which credit unions commit themselves to large exposures. Therefore the large exposure limits set the maximum sum that may be loaned to any one member as a percentage of reserves to prevent concentration. All credit unions should set and document their own large exposure policy limits to avoid concentration of risk.

CREDS 7.4.7

handbook-guidance
It is the committee of management's responsibility to monitor large exposures. The large exposures limits policy should be reviewed on an annual basis (or more frequently where required).

CREDS 7.5

Provisioning

  • 08/01/2012

CREDS 7.5.1

handbook-rule
A credit union must make adequate provision for bad and doubtful debt.

CREDS 7.5.2

handbook-rule

A credit union must make specific provision in its accounts for bad and doubtful debts of at least the amounts set out below:

  1. (1) 35% of the net liability to the credit union of borrowers where the amount is more than three months in arrears; and
  2. (2) 100% of the net liability to the credit union of borrowers where the amount is more than 12 months in arrears.

CREDS 7.5.3

handbook-guidance

In addition to the requirements of CREDS 7.5.2 R, a credit union should consider making the following specific provisions in its accounts for bad and doubtful debts:

  1. (1) 60% of the net liability to the credit union of borrowers where the amount is more than six months in arrears; and
  2. (2) 80% of the net liability to the credit union of borrowers where the amount is more than nine months in arrears.

CREDS 7.5.4

handbook-evidential-provisions
  1. (1) A credit union should maintain a general provision for bad and doubtful debts of at least 2% of the net liability to the credit union of borrowers not covered by the specific provisions in CREDS 7.5.2 R.
  2. (2) Contravention of (1) may be relied on as tending to establish contravention of CREDS 7.5.1 R.

CREDS 7.5.5

handbook-guidance
In order to comply with the requirements of CREDS 7.5.1 R to CREDS 7.5.4 E a credit union should review its provisioning requirements frequently. The FSA recommends that this is done at least quarterly.

CREDS 7.5.6

handbook-guidance
A credit union should make it its business to know its customers and, in conjunction with its auditor, make a judgment on the degree of risk of non-payment attached to loans that are in arrears. Provisioning should reflect that judgment.

CREDS 7.5.7

handbook-guidance
Where a delinquent loan is rescheduled and the arrears capitalised, the loan should be regarded as remaining impaired until there is sufficient evidence that it is performing on the rescheduled terms. In the meantime, any provision made in relation to that loan should be maintained, not released.

CREDS 7.5.8

handbook-guidance
  1. (1) CREDS 7.5.2 R requires a credit union to maintain minimum levels of specific provision. However, a credit union that only maintains the minimum levels does not necessarily comply with CREDS 7.5.1 R. This will depend on the assessment and judgment referred to in CREDS 7.5.6 G.
  2. (2)
    1. (a) Failure to maintain a general provision of the level indicated in CREDS 7.5.4 E creates a presumption that the credit union is not complying with CREDS 7.5.1 R, though that presumption can be rebutted by the credit union: for example, it may be able to demonstrate that the occurrence of impaired loans that are either below the threshold for specific provision (that is, they are less than three months in arrears) or are unidentified at the time, is very low.
    2. (b) If, on the other hand, a credit union does maintain the indicative level in CREDS 7.5.4 E, that does not necessarily mean that it complies with CREDS 7.5.1 R.

CREDS 7.5.9

handbook-guidance
If a credit union needs to make higher provisions, beyond the levels in CREDS 7.5.2 R and CREDS 7.5.4 E, in order to meet CREDS 7.5.1 R, then it should do so.

Export chapter as

CREDS 8

Supervision

CREDS 8.1

Application and purpose

  • 08/01/2012

Application

CREDS 8.1.1

handbook-guidance
This section applies to all credit unions.

Purpose

CREDS 8.1.2

handbook-guidance
The purpose of this section is to provide additional rules and guidance relating to reporting requirements that are specific to credit unions. Credit unions also need to comply with the relevant provisions of SUP relating to reporting, including SUP 16.3 and SUP 16.12.

CREDS 8.2

Reporting requirements

  • 08/01/2012

Quarterly return

CREDS 8.2.1

handbook-guidance

SUP 16.12.5 R states that a credit union must submit a quarterly return. The content, reporting frequency and due date in relation to that report are shown in CREDS 8.2.2 G. The form can be found at SUP 16 Annex 14(1)R.

[Note: a transitional provision applies to SUP 16.12.5 R: see CREDS TP 1.17.]

[Note: a transitional provision applies in respect of the form to be used at SUP 16 Annex 14(1)R (see CREDS TP 1.4).]

CREDS 8.2.2

handbook-guidance
This table belongs to CREDS 8.2.1 G

Annual return

CREDS 8.2.3

handbook-guidance

SUP 16.12.5 R states that a credit union must submit an annual return. The content, reporting frequency and due date in relation to that report are shown in CREDS 8.2.4 G. The form can be found at SUP 16 Annex 14(2) R.

[Note: transitional provisions apply to the requirement in SUP 16.12.5 R (see ) and in respect of the form to be used at SUP 16 Annex 14(2)R (see )CREDS TP 1.4.]

[Note: a transitional provision applies to SUP 16.12.5 R: see CREDS TP 1.18.]

CREDS 8.2.4

handbook-guidance
This table belongs to CREDS 8.2.3 G

CREDS 8.2.5

handbook-guidance
The form may be updated from time to time. Credit unions should use the form in force at the end of the financial year on which they are reporting.

Accounts and audit

CREDS 8.2.6

handbook-rule
  1. (1) Every credit union must send to the FSA a copy of its audited accounts published in accordance with section 3A of the Friendly and Industrial and Provident Societies Act 1968 or provided in accordance with article 49 of the Credit Unions (Northern Ireland) Order 1985.
  2. (2) The accounts must:
    1. (a) be made up for the period beginning with the date of the credit union's registration or with the date to which the credit union's last annual accounts were made up, whichever is the later, and ending on the credit union's most recent financial year end; and
    2. (b) accompany the annual return submitted to the FSA under SUP 16.12.5 R (see CREDS 8.2.3 G), unless they have been submitted already.

CREDS 8.2.7

handbook-rule
Every credit union must supply free of charge, to every member or person interested in the funds of the credit union who applies for it, a copy of the latest audited accounts of the credit union sent to the FSA under CREDS 8.2.6 R.

Financial penalties for late submission of reports

CREDS 8.2.8

handbook-guidance
  1. (1) Financial penalties may be imposed for the late submission of:
    1. (a) the quarterly and annual returns referred to in SUP 16.12.5 R; and
    2. (b) the audited accounts referred to in CREDS 8.2.6 R.
  2. (2) Details of the FSA's policy and procedures on financial penalties are given in DEPP.

CREDS 8.3

Approved persons

  • 08/01/2012

CREDS 8.3.1

handbook-guidance
The purpose of this section is to set out further guidance relating to the approved persons regime that is specific to credit unions. Credit unions should also read Chapter 10 of the Supervision manual (SUP) concerning approved persons.

Introduction

CREDS 8.3.2

handbook-guidance

The effect of section 59 of the Act and SUP 10 is that a credit union must apply to the FSA for the approval of one or more individuals to perform the functions which are known as controlled functions. Controlled functions fall within two groups:

  1. (1) The significant influence functions describe the roles performed by the governing body and senior managers of the firm who exert a significant influence over the regulated activities of the firm.
  2. (2) The customer functions describe the roles of individuals who deal with customers or with the property of customers. These customer functions do not extend to activities in relation to accepting deposits or general insurance and therefore will not be relevant to credit unions with permission for accepting deposits only.

Controlled functions

CREDS 8.3.3

handbook-guidance
The complete list of all controlled functions is located in SUP 10.4.5 R. Guidance on those controlled functions most likely to be relevant to credit unions is provided below.

CREDS 8.3.4

handbook-guidance

SUP 10.6: the governing functions:

  1. (1) SUP 10.6.4 R: the director function, This is the function of acting in the capacity of a director of a credit union.
  2. (2) SUP 10.6.8 R: the non-executive director function. It is unusual for a credit union to appoint non-executive directors as such. But this function would include membership of a credit union's supervisory committee and any other committee which scrutinises the approach of executive management, the credit union's performance, and its standards of conduct.
  3. (3) SUP 10.6.11 R: the chief executive function. Acting in the capacity of chief executive, whether or not using that title. This role includes anyone having the responsibility, alone or jointly with one or more others, under the immediate authority of the committee of management, for the conduct of the whole of the business.

CREDS 8.3.5

handbook-guidance

SUP 10.7: the required functions:

  1. (1) [deleted]
  2. (2) SUP 10.7.13 R: the money laundering reporting function. This is the function of acting in the capacity of the money laundering reporting officer of a credit union.

CREDS 8.3.6

handbook-guidance

SUP 10.8: the systems and controls function. This is the function of acting as an employee with responsibility for reporting to the committee of management in relation to:

  1. (1) the credit union's financial affairs; or
  2. (2) setting and controlling its risk exposure; or
  3. (3) adherence to internal systems and controls, procedures and policies.

CREDS 8.3.7

handbook-guidance
Where an employee performs the systems and controls function the FSA would expect the credit union to ensure that the employee had sufficient expertise and authority to perform that function effectively, for example by occupying the role of a director or senior manager.

CREDS 8.3.8

handbook-guidance
SUP 10.9 : the significant management functions: This controlled function will only apply to the credit union if the function is not being performed by a member of the committee of management and the credit union has followed the guidance in SUP 10.9.3 G.

Export chapter as

CREDS 9

Complaints reporting rules for credit unions

CREDS 9.1

Application and purpose

  • 08/01/2012

Application

CREDS 9.1.1

handbook-rule
This chapter applies to all credit unions.
  • 08/01/2012

Purpose

CREDS 9.1.2

handbook-guidance
This chapter sets out rules and guidance for credit unions on completing reports concerning complaints received from eligible complainants. It replaces DISP 1.10 (Complaints reporting rules) and DISP 1.10A (Complaints data publication rules), which do not apply to credit unions (DISP 1.1.5A R).
  • 08/01/2012

CREDS 9.1.3

handbook-guidance
The other elements of DISP 1 (DISP 1.2 (Consumer awareness rules), DISP 1.3 (Complaints handling rules), DISP 1.4 to DISP 1.8 (Complaints resolution rules etc.) and DISP 1.9 (Complaints record rule)) apply to credit unions.
  • 08/01/2012

CREDS 9.1.4

handbook-guidance
DISP 2 to DISP 4 (which cover jurisdiction and procedures of the Financial Ombudsman Service) and FEES 5 (which covers funding of the Financial Ombudsman Service) apply to credit unions.
  • 08/01/2012

CREDS 9.2

Reporting

  • 08/01/2012

CREDS 9.2.1

handbook-rule

A credit union must provide the FSA, once a year, with a report in the format set out in CREDS 9 Annex 1 R (Credit Union complaints return) which contains (for the relevant reporting period) information about:

  1. (1) the total number of complaints received by the credit union;
  2. (2) the number of complaints closed by the credit union:
    1. (a) within eight weeks of receipt; and
    2. (b) more than eight weeks after receipt;
  3. (3) the total number of complaints:
    1. (a) upheld by the credit union in the reporting period;
    2. (b) outstanding at the start of the reporting period; and
  4. (4) the total amount of redress paid in respect of complaints during the reporting period.

[Note: a transitional provision applies to this rule: see CREDS TP 1.16.]

CREDS 9.2.2

handbook-rule
A credit union must not include in the report a complaint that has been forwarded in its entirety to another respondent under DISP 1.7 (the complaints forwarding rules).
  • 08/01/2012

CREDS 9.2.3

handbook-guidance
Where a credit union has forwarded to another respondent only part of a complaint or where two respondents may be jointly responsible for a complaint, then the complaint should be reported by both firms.
  • 08/01/2012

CREDS 9.2.4

handbook-rule
CREDS 9.2.1 R does not apply to a complaint that is resolved by close of business on the business day following its receipt.
  • 08/01/2012

CREDS 9.2.5

handbook-guidance

For the purposes of CREDS 9.2.4 R:

  1. (1) a complaint received on any day other than a business day, or after close of business on a business day, may be treated as received on the next business day; and
  2. (2) a complaint is resolved where the complainant has indicated acceptance of a response from the credit union, with neither the response nor acceptance having to be in writing.
  • 08/01/2012

CREDS 9.2.6

handbook-guidance

For the purpose of CREDS 9.2.1 R, and upon completing the return, the credit union should note that:

  1. (1) where a complaint could fall into more than one category, the complaint should be recorded against the category that the credit union considers to form the main part of the complaint;
  2. (2) where a complaint has been upheld under CREDS 9.2.1R (3)(a), a credit union should report any complaints to which it has given a final response which accepts the complaint and, where appropriate, offers redress, even if the redress offered is disputed by the complainant. Where a complaint is upheld in part, or where the credit union does not have enough information to make a decision yet chooses to make a goodwill payment to the complainant, the credit union should treat the complaint as upheld for reporting purposes. Where a credit union rejects a complaint, yet chooses to make an ex-gratia payment to the complainant, the complaint should be recorded as rejected;
  3. (3) where a credit union reports on the amount of redress paid under CREDS 9.2.1R (4), redress should be interpreted to include any amount paid, or cost borne, by the credit union, where a cash value can be readily identified, and should include:
    1. (a) amounts paid for distress and inconvenience;
    2. (b) a free transfer out to another provider which transfer would normally be paid for;
    3. (c) ex-gratia payments and goodwill gestures;
    4. (d) interest on delayed settlements
    5. (e) waiver of an excess on an insurance policy; and
    6. (f) payments to put the consumer back into the position the consumer should have been in had the act or omission not occurred;
  4. (4) where a credit union reports on the amount of redress paid under CREDS 9.2.1R (4), such redress should not, however, include repayments or refunds of premiums which had been taken in error (for example where a credit union had been taking, by direct debit, twice the actual premium amount due under a policy). The refund of the overcharge would not count as redress.
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CREDS 9.2.7

handbook-rule

For the purposes of CREDS 9.2.1 R:

  1. (1) the relevant reporting period is from 1 April to 31 March each year; and
  2. (2) reports are to be submitted to the FSA within one month of the end of the relevant reporting period.

[Note: a transitional provision applies to this rule: see CREDS TP 1.16.]

CREDS 9.2.8

handbook-guidance
Financial penalties may be imposed for the late submission of the complaints report required by CREDS 9.2.1 R.
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CREDS 9.2.9

handbook-rule

For the purposes of making reports under CREDS 9.2.1 R, a closed complaint is a complaint:

  1. (1) where the credit union has sent a final response; or
  2. (2) where the complainant has positively indicated acceptance of the credit union's earlier response; or
  3. (3) where the complainant has failed to revert to the credit union within eight weeks of the credit union's most recent letter.
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CREDS 9.2.10

handbook-rule
A report under this section must be given or addressed, and delivered, in the way set out in SUP 16.3.6 R to SUP 16.3.16 G (General provisions on reporting), except that, instead of the credit union's usual supervisory contact, the report must be given to or addressed for the attention of the Data Monitoring team of the FSA.

CREDS 9.2.11

handbook-guidance
SUP 16.3.14 R applies to the credit unions' complaints returns.
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CREDS 9.2.12

handbook-rule
For the purpose of inclusion in the public record maintained by the FSA, a credit union must provide the FSA, at the time of its authorisation, with details of a single contact within the credit union for complainants, and in its quarterly return must notify the FSA of any subsequent change.
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CREDS 9.2.13

handbook-guidance
The contact point in CREDS 9.2.1 R and CREDS 9.2.12 R can be by name or job title and may include, for example, a telephone number.
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CREDS 9 Annex 1

Credit union complaints return

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handbook-rule
This annex consists only of one or more forms.



Credit union complaints return
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CREDS 10

Application of other parts of the Handbook to Credit unions

CREDS 10.1

Application and purpose

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Application

CREDS 10.1.1

handbook-rule
This chapter applies to all credit unions.

Purpose

CREDS 10.1.2

handbook-guidance
This chapter is intended to draw credit unions' attention to the application of other key parts of the Handbook to credit unions as set out in the table at CREDS 10.1.3 G. That table refers only to the parts of the Handbook that apply with respect to Part IV permission to accept deposits.

Application of other parts of the Handbook and of Regulatory Guides to Credit Unions

CREDS 10.1.3

handbook-guidance

Export chapter as

CREDS App 1

Key Definitions

CREDS App 1.1

Key Definitions

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Note: The following key definitions relevant to CREDS are extracted from the Glossary.

Export chapter as

Transitional Provisions and Schedules

CREDS TP 1

Transitional Provision

CREDS Sch 1

Record keeping requirements

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CREDS Sch 1.1

handbook-guidance
There are no requirements relating to record keeping in CREDS.

CREDS Sch 2

Notification requirements

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CREDS Sch 2.1

handbook-guidance

The aim of the guidance in the following table is to give the reader a quick overall view of the relevant notification requirements.

It is not a complete statement of those requirements and should not be relied on as if it were.

CREDS Sch 2.2

handbook-guidance

CREDS Sch 3

Fees and other required payments

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CREDS Sch 3.1

handbook-guidance

There are no requirements for fees or other payments in CREDS.

The table below summarises the fee requirements for credit unions detailed elsewhere.

CREDS Sch 3.2

handbook-guidance

CREDS Sch 4

Powers exercised

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CREDS Sch 4.1

handbook-guidance
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CREDS Sch 4.2

handbook-guidance
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CREDS Sch 5

Rights of actions for damages

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CREDS Sch 5.1

handbook-guidance
The table below sets out the rules in CREDS contravention of which by an authorised person may be actionable under Section 150 of the Act (Actions for damages) by a person who suffers loss as a result of the contravention.



If a "Yes" appears in the column headed "For private person?", the rule may be actionable by a "private person" under section 150 (or, in certain circumstances, his fiduciary or representative). A "Yes" in the column headed "Removed" indicates that the FSA has removed the right of action under Section 150(2) of the Act. If so, a reference to the rule in which it is removed is also given.



The column headed "For other person?" indicates whether the rule is actionable by a person other than a private person (or his fiduciary or representative). If so, an indication of the type of person by whom the rule is actionable is given.
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CREDS Sch 5.2

handbook-guidance
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CREDS Sch 6

Rules that can be waived

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CREDS Sch 6.1

handbook-guidance
The rules made in CREDS can be waived by the FSA under section 148 (Modification or waiver of rules) of the Act.



CREDS includes guidance on rules made in other parts of the Handbook. Reference should be made to those parts of the Handbook concerning waiver of those rules.

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