Prudential Regulation Authority Rulebook

4.1

For the purposes of section 377F(4)(b) of FSMA, this Chapter specifies the form and manner in which specified information must be given.

4.2

Specified information may be provided in different packs for different purposes, with each such pack containing only such information as is relevant to the intended recipient. This may include:

1. (1) a pack intended for policyholders which contains only such specified information as is relevant to them; and
2. (2) a pack intended for other affected persons which contains only such specified information as is relevant to them.

4.3

Specified information must be given in writing in English on paper or another format available and accessible to the affected person, provided that:

1. (1) anything which enables the affected person to store specified information addressed personally to them is accessible for future reference and for a period of time adequate for the purposes of the specified information and which allows the unchanged reproduction of the specified information stored; and
2. (2) the provision of specified information by means of electronic communications shall be treated as appropriate if there is evidence that the affected person has regular access to the internet. The provision by the affected person of an e-mail address is sufficient evidence.

4.4

An affected person is entitled, upon request and without charge, to receive specified information on paper. An affected person is also entitled to change the means of communication used.

4.5

Copies of specified information must also be available on a website, and:

1. (1) affected persons must be notified of the address of the website, and the place on the website where the specified information may be accessed;
2. (2) the specified information must be up to date; and
3. (3) the specified information must be accessible continuously by means of that website for a period of time adequate for the purposes of the specified information.